Terms of BusinessThese Terms of business set out the basis on which Insure4less (the ‘firm’) will provide business services to you as a client of the firm. They also set out the details of regulatory and statutory obligations and the respective duties of both the firm and you in relation to such services.
Name of CompanyIFG McGivern Flynn Teoranta t/a Insure4Less is a joint venture company owned by McGivern Flynn & Co. Ltd and IFG Group plc
Address of CompanyParc Ghno An Daingin, An Daingin, Co. Chiarrai
Contact DetailsTelephone: 1850 840 840
Facsimile: 066 9152803
Authorised StatusINSURE4LESS is authorised by the Central Bank of Ireland (the ‘Authority’) as an Insurance Intermediary under the European Communities (Insurance Mediation) Regulations 2005 and is listed under 55434 in the Central Bank of Ireland Section 31 Insurance Mediation Register of authorised intermediaries. A copy of the firm’s Insurance Intermediary Status can be viewed on www.centralbank.ie.
INSURE4LESS is also authorised under the Consumer Credit Act 1995 as a credit intermediary for Close Premium Finance Ireland to arrange the provision of credit. This can be verified by the Authorised Credit Intermediaries Register, which is available on the National Consumer Agency website: www.nca.ie
Description of Services:INSURE4LESS is permitted by the Authority to provide the following services:
- Offer broad-based advice in relation to all classes of non-life insurance (motor, property, health etc.)
- Receive and transmit orders on your behalf for a product(s) to one or more of the Product Producers, a list of which is available on request.
Services ProvidedINSURE4LESS will offer advice on a fair analysis basis in relation to all classes of general insurance policies. This means we will research the market place and providers and recommend the best product to suit your own needs. We will identify a suitable product producer and on receipt of your instructions we will transmit orders on your behalf to one or more product producers.
INSURE4LESS offer a premium financing facility for certain products. This is provided by Close Premium Finance (Ireland) Limited. The premium finance available is in the form of a loan from Close Premium Finance and an interest charge is applied. By availing of this facility, the client enters into a contract with Close Premium Finance. INSURE4LESS may take steps as may be necessary in order to recover any monies due to us including the instigation of legal proceedings, the appointment of a receiver and any other rights available to us. Should there be a default of a direct debit payment, INSURE4LESS can charge up to €30.00 for the recovery of the defaulted payment. In the event, that the loan is cancelled, a charge of €12.00 may also be applied.
Statutory CodesInsure4less is subject to and complies with the Consumer Protection Code, Minimum Competency Code and the Fitness and Probity Standards as laid down by the Central Bank of Ireland. A copy of these codes may be obtained on www.centralbank.ie
Remuneration and Brokerage (Administration Fee/Service Charge)In relation to policy management, the firm is remunerated by Product Producers on a commission basis; the level of commission being determined by the class of insurance placed with a Product Producer.
Fees are charged on a time spent and disbursements basis and cover the sourcing of the product, our administration costs, claims handling and general advice on product placement. In determining the rate of fees and any additional charges, factors such as specialist skills, complexity, value, risk and urgency will be taken into account. The rate of fees charged is consistent with the industry average and with the rates recommended by our professional body, the IBA (Irish Brokers Association).
INSURE4LESS brokerage fees range from 0% to 20%, dependant on the factors above and subject to a minimum of €25.00 other than mid term alterations on Household and Private Motor which are subject to a flat rate of €40.00 We reserve the right to charge additional fees where no commission is allowed by the Product Producer or where the level of service or consultancy requires. Fees are disclosed on invoices.
Premium HandlingINSURE4LESS will accept payments in cash, cheque, postal order and by debit/credit card in respect of all classes of insurance in the circumstances permitted under Section 25G of the Investment Intermediaries Act. INSURE4LESS is not authorised to accept cash or negotiable instruments in any other circumstances.
Premiums are due on or before renewal or inception date. Under the Central Bank of Ireland`s legislation, very strict rules apply in the payment of premiums to Insurance Companies. We will not be able to pay premiums to Insurers which have not been received from clients. Therefore, to avoid policy cover and cover cancellation, premiums must be paid strictly within the credit terms, if agreed, otherwise immediately prior to cover incepting.
Failure to pay or defaultIn the event that a client fails to pay within the credit terms agreed when cover is arranged the Firm will advise the Product Producer involved and cover will be cancelled. We also reserve the right to instigate cancellation proceedings in the event of non-payment of the premium due at inception, renewal or following a mid-term adjustment, if the bank returns your cheque due to insufficient funds or any other reason, non disclosure of relevant information or if the Insurer imposes cancellation. Your Insurer may also cancel your policy in certain circumstances. These conditions are clearly outlined in all policy documentation. It is strongly recommended that you read all of the policy documents and schedule pertaining to your cover.
ReceiptsINSURE4LESS shall issue a receipt for each non-negotiable or negotiable instrument or payment received. This is required pursuant to Section 30 of the “Investment Intermediaries Act 1995” and Chapter 3 of the Consumer Protection Code 2012. These are issued with your protection in mind and should be stored safely.
Insurance Policy Conditions / Exclusions / WarrantiesAll insurance policies contain Conditions, Exclusions and Warranties. It is imperative that you review and understand the terms of your Insurance Policy Documentation and comply with the requirements stipulated therein, failure to do so will result in cover being cancelled or claims not being paid. Should you have any difficulty whatsoever in complying with these items please contact your Policy Manager immediately.
Conflicts of InterestsIt is a policy of INSURE4LESS to avoid any conflict of interest when providing business services to its clients. Where an unavoidable conflict may arise, you will be advised of this before proceeding to provide any business service. If you have not been advised of any such conflict, then you are entitled to assume that none arises.
Consumer ProtectionINSURE4LESS is a member of the investor compensation scheme established under The Investor Compensation Act 1998. This legislation provides for the establishment of a compensation scheme and to the payment in certain circumstances, of compensation to clients of firms covered by the Act. However, you should be aware that a right to compensation would only arise where money or investment instruments held by this firm on your behalf cannot be returned either for the time being or for the foreseeable future and where the client falls within the definition of eligible investor as contained in that Act. In the event that a right to compensation is established the amount payable is the lesser of 90 per cent of your loss, which is recognised as being eligible
In addition to the Compensation available under the “Investor Compensation Act 1998” INSURE4LESS is bonded through its membership of IBA (Irish Brokers Association) for €250,000.
INSURE4LESS is subject to the Central Bank of Ireland`s Consumer Protection Code 2012 which outlines and offers protection to consumers. A copy of this code can be accessed on the Central Bank of Ireland`s website www.centralbank.ie
Data ProtectionINSURE4LESS is a Data Controller as defined in the Data Protection Act 1988 and 2003. We collect your personal details in order to provide the highest standard of service to you. We take great care with the information provided; taking steps to keep it secure and to ensure it is only used for legitimate purposes. To fulfill these objectives we may share information with other affiliated professionals. The information and other data provided to our office may be used to advise you of products and services we may offer from time to time.
You have the right at any time to request a copy of any “personal data” within the meaning of the Data Protection Act 1988 (as amended or re-enacted from time to time) that our office holds about you and to have any inaccuracies in that information corrected.
Complaints ProcedureThe company has in place a written procedure for the effective consideration and handling of complaints. A customer defines a complaint as an expression of dissatisfaction, whether justified or not. In order for the firm to carry out a full and thorough investigation, any complaints should be addressed in writing to the Managing Director, INSURE4LESS, Parc Ghno An Daingin, An Daingin, Co. Chiarrai.
- To respond to complaints in a courteous, timely and fair manner; To endeavour to address the specific issues raised by our customers, and where appropriate, update our procedures to avoid the re-occurrence of problems,;
- To endeavour to achieve a situation where our customer feels we have addressed the complaint;
- Where customers remain dissatisfied with the outcome of our efforts to resolve their complaint, to ensure they are notified of their right to refer their grievance to the Financial Services Ombudsman.
- The complaint can be received in written or verbal form. Where the complaint is received in verbal form, the complainant will have the opportunity to have the complaint treated as a written complaint.
- Details of all oral complaints are recorded in writing.
- The complaint is recorded and documented within 5 business days of receipt of the complaint in writing. A copy is placed on the customers file.
- The complaint is acknowledged within 5 business days of receipt of the complaint in writing. A copy is placed on the customers file.
- The Complainant shall receive a regular written update on the progress of the investigation at intervals of not greater than 20 business days, while the investigation of the complaint is ongoing.
- We will endeavour to investigate and resolve the complaint of not greater than 20 business days, while the investigation of the complaint is ongoing.
- We will endeavour to investigate and resolve the complaint within 40 business days of the receipt of the complaint. Where 40 business days have elapsed and the complaint is not resolved, the complainant will be informed of the anticipated timeframe within which we hope to resolve the complaint and complainant`s right to refer the matter to the Financial Services Ombudsman.
- Within 5 business days of the completion of the investigation of a complaint, the firm will send the complainant a letter explaining clearly the outcome of the investigation and, if appropriate, explaining the terms of any offer of settlement which the firm is prepared to make in settlement of the complaint.
- Any subsequent or follow up queries will be dealt within 5 business days of receipt of the enquiry.
- Where it has not proved possible to resolve the customer`s complaint, and the customer remains dissatisfied with the outcome and the firm believes it cannot make any further progress on the matter, the customer will be advised of this and they are entitled to refer their complaint for consideration to the Financial Services Ombudsman.
- All correspondence in relation to customer complaints will be retained for a minimum period of six years from the date of the last correspondence about the matter.
- The firm will provide information about the subject matter of the complaint to the Financial Services Ombudsman, if requested to do so when a complaint has been referred to the Ombudsman by a customer.
- The complaint log will be retained permanently and will be available for inspection by the Financial Services Ombudsman and the Central Bank of Ireland.
- The Irish Brokers Association, 87 Merrion Square, Dublin 2., or
- Financial Services Ombudsman, 3rd Floor, Lincoln House, Lincoln Place, Dublin 2